TABLE OF
CONTENTS
2
3
4
10
14
16
18
20
22
Chair's Report
SIAM
Michelle Major- Goldsmith &
Simon Dorst
Q2 Seminar dates
Knowledge Centred Service & ITIL 4
Aprill Allen
Service Management 2019
David Lowe
in Conversation with Brendan Cullen
itSMF Member Benefits
Cover Page - Gavin Hedrick, itSMF SA State Chair and Ian Jones - KPMG