A well-designed SIAM model will increase transparency and real time insight into what is happening in the corporate IT ecosystem, whether it is project execution of new IT Services or sustaining current IT Services to please IT's end customers.
Conclusion
There are several moving pieces in big and complicated IT Service Design endeavours. To get past this, all parties
must foster an environment of mutual benefit and collaboration.
Investing in Service Integration and Management (SIAM) will help you engage with many Service Partners and stakeholders across the Service Management life cycle, from Service Design through Service Transition and Service Delivery. The advantages will be multifaceted over time, with shorter development durations, less IT
About the Author
Biju Krishna Pillai
Biju has over 22 years of expertise in information technology consulting and is a SIAM Foundation and Professional BoK contributor and reviewer. He works at Capgemini's Cloud Infrastructure Services (CIS) and specialises in Enterprise Service Management (ESM). Biju is based in Melbourne, Australia, and has played critical roles in a number of big SIAM deployments throughout the world.
Biju will be speaking at the 2023 Service Management Conference on the 16th March.
He can be reached at biju.pillai@capgemini.com.