• ITSM Systems - This category includes all of the systems that are implemented as a result of tools deployment.
• RACIs - These are the duties and tasks that are allocated in addition to the governance obligations and individual commitments.
The significance of Service Transition and the applicability of SIAM techniques
The Service Design effort is only considered complete if the IT Service is operational and in use. As a result,
Service Transition must be developed to include participation from all stakeholders in disseminating knowledge about what has changed, the precise impact of the change in various corporate IT parts, and how the impact will be managed by the Service Delivery teams. Due to the nature of the new service, it is feasible that an activity that was previously performed by only one IT Service Delivery team has now been branched out into many operational teams.
Many Service Transition difficulties are driven by a lack of key stakeholder participation, a shallow knowledge management strategy, and insufficient preparation to deal with uncertainties during the actual handover.
Collaboration models, such as seminars, brainstorming sessions, and training, are essential from the outset of the programme. Many of these migrations include both external Service Partners and internal technical teams.
SIAM participation in any transition and handover operations should be collaborative, with defined
roles and responsibilities for all parties involved. The following components are critical to ensuring a smooth Service Transition.
Methodology - Scientific approach
• Analyse to identify complexity
• Risk profiling to determine risk to business, delivery, and knowledge transfer
• Identify transition methodology: Self, Expedited, Gradual Take-over
Method - Tried and True Techniques for Success
• Preparation and profiling
• Validation
• Knowledge Exchange
• Proactive change management
• Collaboration based on trust
• Multi-layered approach to involve everyone
Monitor & Control Quality - Error control & Correction
• Establish the gating mechanism on the service life cycle
• Balanced approach to documentation requirements