itSMF Bulletin February 2021 | страница 6

to make digital process automation happen as an interim step. This is most easily accomplished via a no-code platform that seamlessly extends from configuring existing applications to developing new ones, and from

accelerating professional developers to empowering system admins, technicians, and business users to create and refine the flow of work to reflect a new, and constantly changing reality.

About the Author:

David Pickering is Director, Solution Engineering, APAC at Cherwell Software. With over 20 years in the IT industry, David has extensive experience with solutions consulting in SaaS, IT service management, cloud and automation technologies. David has a proven track record of building pre-sales capability for large organisations in ANZ and Asia Pacific. David’s focus in his current role is the continued expansion of Cherwell Software within APAC, the solutions engineering capability to support partners and customers in elevating their IT service delivery. David is well-regarded in the Service Management community and has presented at various ITSM conferences throughout Asia Pacific on ITIL, End User Experience, and driving successful Business and IT Value.

The future of work

Summary