experience is so bad that they avoid it entirely! And having
employees trying to solve their own HR and IT problems can lead to more issues and wasted time. Clearly, there is room for improvement here and a need to communicate internally when you change your approach.
To better understand the employee experience with internal help desk services, PeopleReign surveyed 1,000 people at organizations greater than 5,000 employees. The survey results are striking and offer food for thought for anyone working on or responsible for a corporate help desk (either an IT
or a Human Resources (HR) help desk).
EMPLOYEE
EXPERIENCE
By Catie Bull