FROM
Janet Holling
Conference Director
3
Hello itSMF Australia members, mates, sponsors, and supporters,
We are only a few months away from our 2023 Service Management Conference featuring Adelaide as our host city and South Australia as our host State Branch Committee.
Whether by design, or sheer fluke we have managed to book-end conference with the Adelaide Fringe Festival and WOMADelaide – 2 events that are almost as fabulous and entertaining as our conference!
In 2023 the conference has been themed XYZ Boom – in reference to the generations of people from Boomers to Gen Z that have created, changed, and grown our service management industry.
Essentially we are convening a meeting of many savvy minds to celebrate, recall, share, laugh, cry at all the service management stories, ideas, failures and inventions that have been delivered, improved, changed, deprecated - giving an industry wide standing ovation to ~50 years of the people who make service management a great place to work.
We want to hear from everyone - the “20/30/40/50/60+ somethings” who may have managed a mainframe, changed a tape, developed a process, dealt with a disaster, invoked BCP (looking at you pandemic), created a knowledge base, stunned an executive with data and reporting , put
lipstick on a pig, converted a service management sceptic into a believer, loved a customer, introduced AI, machine learning, bots….and anything else that comes to your mind. Think service management. Think people, process, technology – there is a lot to cover.
We have delivered a lot. We have learnt a lot. We have shared a lot. We have failed a lot. We have slayed our way to greatness a lot. And we will continue to do so.
Do you have a good story or memory to tell? Do you want to share the challenges you have and get audience participation to help you dissolve the challenge? Do you have victories? Do you have a memory bank of industry changes you can recall? Do you want to share your career failures, successes, and learnings, so others may learn from you?
I hope so because we would welcome you telling us all about it.
Click on these links, submit to speak, submit an award, or even better – register to attend.
We are counting down the sleeps until conference and look forward to welcoming you to Adelaide,
Until then, go well,
Janet Holling, Conference Director