culture through their technology choices.
A partnership with the CHRO is the perfect way to align technology selections and design processes to shape the desired work behaviours .”
There are a number of drivers for the partnership.
Employee experience
Both the CHRO and the CIO have the employee experience as a goal. They have to make the employee experience as great as the customer experience.
The CHRO can explain what the organisation and the employees need as users of technology. The CIO role is to understand the needs of the CHRO as a customer.
Employees have to be up-skilled in new ways of working and using new technology resulting from digital transformation initiatives.
The CHRO will need a sturdy and stable learning management system as the need for learning and development in a digital world increases. The CIO will be key in that provision.
Talent management
According to Gartner, in 2019 the top of organisational competencies for the CEO was talent management. This is
clearly the realm of the CHRO.
The second, third and fourth competencies were technical-orientated. Clearly not the realm of CHRO but the realm of the CIO.
The CEO has to turn to both the CHRO and the CIO to achieve the top 4 organisational competencies.
The CHRO has the experience and expertise in talent management, recruitment, training and retention whilst the CIO has the knowledge required for digital transformation. This partnership enables talent management in a digital-era context.
Technology and data
A 2019 report by Sage called “The Changing Face Of HR” stated:
“Nearly 57% of HR leaders reveal they can’t invest in new technology because of resourcing restrictions, with 51% citing a lack of vision and leadership in their organization is preventing change.”
The same report reveals that 43% of CHROs think their organisations won’t be able to keep up with changes in technology over the next decade, including advances in cybersecurity and privacy. Additionally, only 25% identify as tech-savvy.
This highlights another opportunity for the CIO and CHRO to work together.
The CIO can support the CHRO with budget requests for technology by providing data and rationale. The CIO can support the CHRO in making sure
Employee experience
Learning and development
Employee experience
Talent managment
Learning and development
Technology and data
Talent managment
Technology and data