itSMF Bulletin December 2020 | Page 4

They will need a change management strategy to be future fit. This, according to Forrester, is a combination of being adaptive, resilient and creative.

These are traits that have seen organisations not only survive previous crises such as the burst of the dot.com bubble in 2001-2002 and the global financial crisis of 2207-2008 but will also see them differentiate themselves as the winners, not losers, in this pandemic of 2020.

A fundamental piece of that strategy is the CIO and CHRO partnership.

A CHRO partnership

Gartner predicts that by 2021, “CIOs will be as responsible for culture change as chief HR officers (CHROs).”

According to Elise Olding, research vice president at Gartner, “A lot of CIOs have realized that culture can be an accelerator of digital transformation and that they have the means to reinforce a desired

CIOs and their teams will need a change management strategy that embraces the can-do attitude and agile approaches that got employees working remotely in a timeframe never experienced before.

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STRANGE BEDFELLOWS

BY Karen Ferris

A CHRO partnership

A CHRO partnership

STRANGE BEDFELLOWS

BY Karen Ferris