itSMF Bulletin August 2023 | Page 4

McKinsey also talked about the opportunities that a new way of working offers but it does not come about by tweaking old policies and practices. It requires new norms suited to a new kind of workplace.

McKinsey suggests five areas where you can start to focus and in this newsletter, I will add my take on their suggestions.

1.    Reset performance expectations

2.    Be transparent

3.    Be purposeful about where people work

4.    Remove ambiguity about working practices

5.    Test and learn

Reset performance expectations

McKinsey makes two statements regarding performance expectations, “… managers emphasising work outputs rather than time spent working…” and “an environment in which on-site and off-site colleagues feel that they are on an equal footing.”

I believe there are two things at play here.

Firstly, we need to enable leaders/managers to measure the right things in the right way at the right time.

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In a recent newsletter, I shared some of the findings

from “The State of Organisations 2023” research report from McKinsey. I talked about some of the obstacles McKinsey suggested could be experienced on the road

to remote working or a distributed working model and added a few of my own whilst suggesting ways to overcome those obstacles.

New Norms

For A New

Kind of Workplace

New Norms

For A New

Kind of Workplace

by Karen Ferris