About the Author
Stephen Mann
Stephen Mann is the Principal Analyst and Content Director
at the ITSM-focused industry analyst firm ITSM.tools. He
is also an independent IT and IT service management
marketing content creator, and a frequent blogger, writer,
and presenter on the challenges and opportunities for IT
service management professionals.
He has previously held positions in IT research and analysis (at IT industry analyst firms Ovum and Forrester and the UK Post Office), IT service management consultancy, enterprise IT service desk and IT service management, IT asset management, innovation and creativity facilitation, project management, finance consultancy, internal audit,and product marketing for a SaaS IT service management technology vendor.