itSMF 2017 September Bulletin Bulletin - September 2017 | Page 2

From the CEO’s desk 8 4 11 CONTENTS 4 itSMF Feature: Case Study—Automated Pedestrian Counting & Analytics Dave Chambers 8 itSMF Feature: We are all responsible for problem management—Um, not yet we aren’t Michael Hall & Brad Schimmel 10 Member Benefits 11 2017 Service Management Awards and Gala Dinner 19 2017 SM Conference 24 Q3 2017 Seminar Series Volume 20— September 2017 PUBLISHER itSMF Australia CHAIRMAN Bradley Busch CEO & Editor Alan Hollensen [email protected] CONTRIBUTORS: Dave Chambers, Brad Schimmel & Michael Hall ADVERTISING Alan Hollensen 03 9879 5466 ADDRESS Suite 4, 45-51 Ringwood Street Ringwood VIC 3134 TELEPHONE [phone] EMAIL [email protected] WEBSITE www.itsmf.org.au Cover Photo: Gold Coast Silhouette 2 itSMF Bulletin—September 2017 Alan Hollensen CEO, itSMF Australia Hi, Our National Conference occupies a big part of my year: pre Conference, the event itself and the breakdown and analysis. And even before the results are in, we’re all thinking of next year’s event and all the what & wherefores of how that should look. But is at this time, a couple of weeks following Conference that I get to reflect most happily on what we did and how it all went. First off, congratulations to Peter Marshall, the immediate past Chair of an amazing state branch. Queensland has enjoyed tremendous success with their innovative seminar program and Peter’s ‘Lifetime Achievement Award’ was recognition of his pivotal role in their success. The awards themselves were managed by itSMF Board member Brian Jennings and they were a highlight of our Gala Dinner. The dinner itself, in the splendid venue of the ballroom of the Regent Theatre, was itself regarded as a conference highlight. Your Conference Committee sought to make the dinner, marking our 20 th National Conference, something quite special and they succeeded in my humble opinion. A big vote of thanks too for the work of the Conference organising committee headed up by Aprill Allen, which did an outstanding job and set the tone of the event generally. The ‘Start-Up Alley’ was essentially Aprill’s idea and it also proved a success, pointing the way to a future where this will be an accepted part of our Conference offering. Finally, I’d like to thank our reviewers who put their hands up to work through the submissions. Their contribution is just one more example of this striking sense of ‘community’ that your organisation generates. There are plenty of others to thank, but my point is that the contribution people make to our Conference is so wide-ranging, so integral to its success and anchored in the Forum’s membership that when we talk about Conference we are of course really talking about you. Well Done!