ANCILLARY EQUIPMENT
A Steel robot mod. Mini of Tecnomatic’ s sales network within the Group, which today is aiming to re-position itself on the market according to a different strategy, also building on the skills available in our engineering department, whose staff include mechanical engineers. This allow us to offer to our customer base in Italy, mainly operating in the packaging sector, not only robots but also complete automation lines.“
The Medium model
RATIONALISATION AND FOCUS ON THE CUSTOMER It is also worth highlighting the in-depth rationalisation of the company’ s catalogue. Previously, with 9 product families including approximately 35 products, sales activities were very fragmented, while now Tecnomatic has three families of light duty systems and four- at most- of heavy duty systems, with the sales staff who support customers by leveraging on their engineering skills. „ Still on the subject of changes, we have also turned our attention to customer support service, maintaining our historic reference figures, who will however be assisted by engineers taking care specifically of software development, instead of outsourcing it as we did in the past” Papapietro added.“ This decision was taken, among other things, to follow up on an e-commerce project which will enable the customer not only to see the current status, but also to order the parts he needs directly online.”
Italian technology plast / October 2025
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The Extralarge model
TOWARDS A PREDICTIVE SERVICE Sticking to the topic of customer support, today this service is directly available via a dedicated telephone number, but in the future we will adopt a method closer to the customer, with a dedicated portal which will also give them the possibility of monitoring the entire process faster than with the traditional assistance ticket. „ We have one last path to take: today technical assistance is mainly supplied on request, but in the near future it will be mainly preventive / predictive. This will certainly be one of the most interesting challenges for us. Finally, I would like to highlight a clear change in our production strategy: today we prefer to produce fewer robots, but of significantly larger size, thus our turnover is absolutely comparable, if not higher than before” Torrisi concluded. www. plastmagazine. it