Q34. Section 1-2 Legal affairs
Answer c
Explanation The Unfair Competition Prevention Act prohibits the act of obtaining trade secrets including the knowhow, customer lists, and system designs of a corporation through fraudulent means such as deception and theft. However, it does not prohibit disclosing trade secrets to integrated companies.
a): Displaying false information is prohibited. b): Obtaining another company’ s trade secrets through fraudulent means is prohibited. d): Creating products that consumers may confuse with those of another company.
Q35. Section 4-2 Software development management techniques
Answer b
Explanation A data oriented approach focuses on the structure of data that is handled in business, creating a database and developing a system around it. Even if changes are made to the business process, the structure of the backbone data remains the same, so system changes are easy to implement.
Q36. Section 6-1 Service management
Answer b
Explanation ITIL( Information Technology Infrastructure Library) is a framework that encompasses knowhow for the success of a business that employs IT services, and the best methods and practices. It is organized into a set of seven( 7) books. ITIL is a set of comprehensive guidelines for IT services, but rather than introducing it as is, operations should be compared for each enterprise, and only the portions that are applicable should be referred to.
Q37. Section 4-1 System development technology
Answer b
Explanation Systems architecture design involves the design of parts seen from the outside so that the functions meet the requirements of the user( system user department). It includes not only input and output design, but also brainstorming the necessary data, and designing the data structure and code system. Software architecture design determines how the internal functions required by the system will be implemented, including the physical data structure, method of data processing, and method of checking.
Q38. Section 6-1 Service management
Answer d
Explanation An SLA( Service Level Agreement) is a document that defines the quality and scope of IT services provided to the user. It is a quality assurance agreement concluded between a provider and user of IT services. This form of contract was originally popularized by telecommunications carriers to guarantee the quality of communications in network services. Standards are set for specifications such as minimum data transfer speeds and maximum downtimes, and rules for penalties and compensation are stipulated for instances when the standards are not met.
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