Q38.
Which of the following is the correct order of processes in service support?
a) Incident management → Problem management → Configuration management →
Change management → Release management
b) Configuration management → Problem management → Incident management →
Change management → Release management
c) Release management →Incident management →Problem management → Change
management → Configuration management
d) Change management → Problem management → Configuration management → Release management → Incident management
Q39.
Which of the following is the appropriate timing for preparing a project completion report?
a)
b)
c)
d)
Q40.
Right after the system is completed
After the system is delivered
Before disbanding the project team
After the system is accepted
Which of the following is the appropriate description of the prototyping model?
Q41.
Which of the following is most appropriate as the role of the system user department in
large-scale system development?
Practice exam 3
a) Prototypes are created at an early stage in system development, and the system specs
are evaluated and determined while having the user (system user department) check
as development goes forward.
b) The system is broken down in to several subsystems, and the cycle from requirements analysis to operation is repeated for each subsystem.
c) Development starts from functions related to the human interface while responding to
user (system user department) requests, and the work proceeds while continuously
making changes and improvements.
d) Development is implemented while performing repeated tests to cover both true and
false cases with respect to all conditional judgments.
a) The system user department must actively test the system after development and
make sure it can actually handle the task.
b) The system user department should not be involved in system development, but
should leave everything up to the system development department.
c) The system user department contributes to systems architecture design that identifies
the functions necessary to the system, and review from an operational perspective after installation, but it does not contribute to detailed program design.
)
d The system user department must actively contribute to system development and offer advice so that the work can proceed efficiently.
380