Reference
SLM
Abbreviation for “Service Level Management.”
●SLM (Service Level Management)
“SLM (Service Level Management)” is a method of management that
works to maintain and improve the service level by measuring whether the
agreed service level is being met.
The PDCA cycle for service level management is as follows.
Measurement plan
Plan
Review and
implementation
of improvements
Do
Action
Provision of IT services
Check
Measurement and
evaluation of results
(2)IT service financial management
“IT service financial management” is the process of managing the costs
necessary to provide IT services. For IT services, the costs vary depending
on the scope and level of service, making it necessary to clarify the required
services and control the financial situation in a comprehensive manner.
(3)Capacity management
“Capacity management” is the process of ensuring services that meet the
necessary performance requirements can be developed while taking the
budget and cost effectiveness into account.
(4)IT service continuity management
“IT service continuity management” is a process designed to prevent IT
services from being interrupted even in the event of an earthquake, fire, or
other disaster, and to minimize the damage or impact if there is such an interruption. Restoring the IT services within the timeframe agreed upon with
the customer is also important for ensuring the continuity of IT s ervices.
(5)Availability management
“Availability management” is the process of managing the quality of IT
services. For example, it involves ensuring operations run 24 hours a day,
7 days a week so that the user can receive service at any time, and working
to prevent the system from going down.
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