Angelina ' s top tips for a people-centric 2021
• Whilst as a leader you must be continually looking forward to what is over the horizon , the importance of your people should be at the forefront of your thought leadership . Your teams need to be aligned and understand how the work they are doing is contributing to both business success and their own individual performance .
• Great listeners make great managers so ask more questions and listen very carefully to the answers . Improve your level of emotional intelligence . There is lots of self-development available right now in this area . Reach out for executive coaching for you and your leadership teams . A coach can help you and your team to become better , more effective managers and leaders which will help the business to navigate safely through these uncertain times and come out stronger beyond .
• Encourage your team to be the best version of themselves by adopting good habits such as time management , compiling to-do-lists , healthy eating , and tackling hard tasks first to avoid procrastination .
• Ensure you keep the consistency of what the business needs in terms of policies and meeting KPIs , but take care of individuals by inspiring them to be their best and by genuinely caring for their wellbeing . It is very motivating to be led by someone who can see the skills in their team even when the individual is not feeling like themselves .
• Make sure your staff have all the resources they need to help them do their job properly . Homeworking has brought challenges from people not having desks to work on , issues accessing CRM systems and general logistical challenges such as learning to use Microsoft Teams and Zoom .
• Build strategies that encourage ways to focus on the outputs from your staff members and not the time they spend at their workstations . Help your team to develop a structure that works for them and will optimise their individual and team performance .
• Ensure your team are taking breaks and work hours that suit both the business and their personal lives . Be mindful of the fact that regular breaks and time away from screens is essential for optimum productivity .
• Ask for feedback more regularly . You do not have the advantage of listening to office conversations where you can
pick up small gripes around fears and issues with clients , so check in regularly . Ensure you ask how your people are on an individual basis , providing them an opportunity to offload .
• Difficult decisions still must be made during and post the pandemic , so if your have people issues then deal with them in the right manner and seek professional HR support .
• Reflect upon your purpose and ensure that you have a positive reason to serve your customers , staff and communities . A strong brand promise will see you through the pandemic and beyond .
RTC North is delivering Scaleup North East in conjunction with the North East Local Enterprise Partnership ( LEP ). The programme is part-funded by the European Regional Development Fund ( ERDF ). It is aimed at supporting North East-based businesses that can demonstrate both the hunger and the potential to achieve high levels of growth .
Find out more at rtcnorth . co . uk
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