ISS 2020 Vision Future of Service Management | Page 121

8. Which of the following statements or concepts will be most representative of how Service Management will be defined in 2025?
(Please select your top 3 choices)
Shifting generational values
19%
Aging population
11%
20%
15%
16%
18%
11%
10%
12%
Demand for transparency
8%
Collaborative consumption
12%
6%
DIY-economy
4%
Post-material society
2%
14%
8%
9%
6%
Open source paradigm
9%
8%
#1 in %
#2 in %
#3 in %
6%
7%
5%
4%
Shifting generational values
22%
Individualization and customization
16%
Aging population
13%
Demand for transparency
12%
Collaborative consumption
12%
Open source paradigm
8%
DIY-e conomy
7%
Post-material society
Female empowerment and gender equality
26%
13%
Individualization and customization
Female empowerment and gender equality
23%
6%
3%
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