ISS 2020 Vision Future of Service Management | страница 120

7. What technology developments will have the biggest impact on Service Management in the future?
(Please select your top 3 choices)
Mobile computing
IoT
14%
8%
Social media
7%
AI
6%
Robotics
Virtual reality
Nano-technology
22%
18%
18%
Big data
19%
19%
13%
10%
10%
8%
9%
4%
3%
3%
10%
9%
9%
#1 in %
#2 in %
#3 in %
6%
Mobile computing
25%
IoT
20%
Big data
19%
10%
Social media
9%
AI
7%
Robotics
Virtual reality
Nano-technology
118
35%
22%
17%
7%
4%