Keeping a positive mindset within our work environments is very important
during a time of uncertainty. Please share any ways that you are helping spread
positive energy, inspiration or optimism within your workplace and/or community
as you handle the COVID-19 situation.
The step most commonly cited by respondents was frequent communication with staff, most often to offer
support and encouragement, as well as practical steps that might be taken to ease the mental burden of the
uncertainty surrounding the industry in light of COVID-19. Not everyone noted whether that communication
was happening in person or electronically (email, text messages, Slack or other messaging software, etc.), but
it’s likely that responses varied based on whether the spa in question had closed at the time the survey was
completed. One-on-one meetings and conversations with staff were commonly highlighted as well.
A selection of additional steps taken can be found below.
Sharing of good news, whether industry-specific (signs of recovery in China) or personal (highlighting
birthdays or other milestones)
For spas that were still open, the reiterating of sanitation and cleaning practices
Working with staff on maintaining some level of income or assisting with the unemployment benefits filing
process
Encouraging employees to take time off and enjoy time with their families
Additional training or e-learning opportunities for staff
Encouraging self-care, including meditation and other mental health-related practices (one respondent
highlighted the use of an app called Headspace)
Posting of positive messages in both electronic communications and in the spa itself
Encouraging virtual communication between team members
Performing acts of community service (delivering meals, running errands for those who can’t, etc.)
Social media posts featuring positive messages, wellness tips, etc.
Donating supplies to help local medical staffs
Establishing online wellness classes or posting videos with content created by staff
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