Which of the following types of messages have been included within your
communications to customers relating to COVID-19?
COVID-19 Communications
84%
Encouraging guests not to visit if
they are sick
96%
71%
27%
Encouraging guests to continue to
visit the spa to reduce stress
31%
29%
92%
Informing them of sanitation efforts
within the spa
Encouraging guests who have
traveled to specific areas not to
visit the spa
92%
93%
36%
27%
36%
77%
Informing them about staff hygiene
standards
All Spas
92%
61%
Day Spas
Resort/Hotel Spas
15