ISPA Snapshot Survey Report April 2020: Quarterly Performance / COVID-19 | Page 34

What percent increase or decrease did you see in your number of new accounts, repeat clients, account closures and international accounts for the first quarter of 2020 compared to the first quarter of 2019? Change in Number of New Accounts 12% Up more than 15% 37% Up 1–15% 29%22 No Change 10% Down 1–15% 18% Down more than 15% Change in Number of Repeat Clients 15% Up more than 15% 23% Up 1–15% 38% No Change 6% Down 1–15% 17% Down more than 15% Change in Number of Account Closures 7% Up more than 15% 18% Up 1–15% 51% No Change 11% Down 1–15% 13% Down more than 15% Change in Number of International Accounts Up more than 15% 2% 20% Up 1–15% 67% No Change Down 1–15% Down more than 15% 2% 9% 33