ISPA Snapshot Survey Report April 2020: Quarterly Performance / COVID-19 | Page 3

SPA RESPONDENTS Which of the following, if any, workforce-related actions have been taken by your spa as a result of COVID-19? Select all that apply. COVID-19 Workforce-related Actions 60% 33% Furloughed employees 68% 38% 49% Laid off employees 33% 23% 20% 22% Implemented salary reductions 11% 12% 9% Eliminated positions 36% Implemented a hiring freeze for open positions Have made no staff changes at this time 28% 42% 8% 10% 6% 7% 10% Other 3% All Spas Day Spas Resort/Hotel Spas 2