ISPA Snapshot Survey Report April 2020: Quarterly Performance / COVID-19 | Page 13

SPA QUARTERLY PERFORMANCE All survey responses for the following set of questions should be provided for the period of January 1, 2020 – March 31, 2020 (first quarter). What was your gross revenue change for the first quarter of 2020 compared to the first quarter of 2019? Gross Revenue Change 2% 5% Up by more than 50% 1% 2% 5% Up by 35 – 50% 0% 4% 8% Up by 20 – 34% 3% 23% 22% Up by 10 – 19% 20% 12% 11% Up by 1 – 9% 14% 3% No Change 0% 4% 7% Down by 1 – 9% 0% 9% 15% 11% Down by 10 – 19% 14% 15% 22% Down by 20 – 34% 16% 7% 3% Down by 35 – 50% 9% 11% 14% Down by more than 50% 10% All Spas Day Spas Resort/Hotel Spas 12