There are also other processes running in the background , using AI techniques , to make an operator ’ s job easier . We have also introduced AI into the smart loading device for our robotic press brake . It uses cameras to work out orientation of the part etc .
We are also investigating various AI systems in Japan . From a service support / back-up point of view , AMADA UK is trialling an AI auto-response system for ‘ out of hours ’ requirements , as more companies are working 24 / 7 now . Initial tests seem to be quite positive .
What we don ’ t want to do is replace people with AI . We want to work in tandem with it , so we will still have the service hotlines and so on , but also offer ‘ out of hours ’ support through the AMADA website . The service engineers , for example , can use smart glasses .
We are also employing our IoT support a lot more . In Europe now , we have over 2000 machines connected to the IoT side and there are monitoring video cameras inside the machines . If a machine encounters an alarm , often we will ring the customer before they ring us to let them know and resolve any issues . This saves a lot of time for customers .
AMADA planned service .
More and more of our machines are becoming electric e . g . our punching machines , EGB-e press brakes and some automation systems are all electric . Fibre lasers are also much more energy-efficient . There is quite a big shift away from hydraulics .
ISMR : Thank you for your time . n
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AMADA ’ S EuroBLECH Highlights
To watch a video of AMADA ’ s booth highlights at EuroBLECH 2024 , see : https :// youtu . be /_ zCBz4hpvUo
FACE TO FACE
Expanded after-sales solutions
Building on its customer service and support across Europe , AMADA presented new solutions at EuroBLECH 2024 .
Enhanced solutions , such as AMADA ’ s webshop , will make it easy to place orders 24 / 7 . New innovative Proset tooling packages , IoT proactive machine management and improved remote support options , including automatic alarm response , will also enhance support . The new ‘ ProSet ’ is an all-inone approach that supports the entire tooling package from purchase through to shop-floor implementation .
AMADA ’ s web shop offers a modern and streamlined ordering process that can be used 24 hours per day , seven days per week . Ordering consumables , tooling and accessories can be done through the web shop . Order history functionality allow users to keep track of previous orders and makes repeat orders easy . The order confirmation and tracking function helps with planning and peace of mind .
AMADA also offers an IoT DX ( Digital Transformation ) Service Contract for customers . Existing services available from AMADA include service hubs , service teams for installation / response / planned service , machine relocation packages and training packages . Alongside these are Industry 4.0 & IoT , machine / software contracts , tooling for punch press and press brakes and official OEM replacement parts that complete the total service package .
ISMR : How is AMADA handling sustainability in both its products and its organisation ?
MW : There is a huge focus on the ecology side in the Group . We are meeting more targets , as a Group . We recently expanded our automation factory in Finland ; it is almost double the size now . It is the first AMADA Group company ( AMADA Automation Europe ) to be completely carbon-neutral . The factory has installed a lot of solar panels with biogas to heat the plant and heat capture shields to recycle heat back into the factory . Other Group companies are going through similar processes .
The solar park on the roof of AMADA Automation Europe .
ISMR December 2024 / January 2025 | ismr . net | 51