Sometimes the most important thing to say is , “ I ’ ll find out .”
by Jezra Kaye
In a case like this , your choices are to either offer your listener a source of information (“ Let me send you our white paper on that ” or offer to get the information for them (“ I ’ m going to discuss that with one of our scientists [ or suppliers ] and get back to you .”)
“ Actively listening will put you in a better position to answer and will also help you avoid a possible freeze .”
What you don ’ t need is to feel embarrassed about not having a ready answer .
Nobody has a ready answer for everything . And by offering to find out , you ’ re being gracious , conscientious , and professional . may respond with another question , a comment , or an indication ( verbal or non-verbal ) that they want to hear more . But whatever their response , you ’ ll have learned more about their frame of mind and particular interests than you would have learned if you ’ d kept talking without a quick pause to “ check in ” with them .
Sometimes the most important thing to say is , “ I ’ ll find out .”
Even the most experienced professional will sometimes encounter a question they can ’ t answer .
For instance , you may feel comfortable discussing the role of Extremozyme ® technology in iS Clinical ’ s Extreme Protect sunscreen products , but that doesn ’ t mean you ’ re prepared to talk about the biochemical properties of the ingredient .
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