Curating an Extraordinary Experience in Your Practice ( Part 2 ) | by Dacia Adamczyk and Stephanie DiIullo
pressure when massaging , and any sensations when applying active products to the skin such as masks , peels , or exfoliants ; I tend to steer clear of the words “ burning ,” and “ red ,” since they have a negative connotation . I prefer to explain ingredients that produce a sensation with words like spicy , tingly , prickly , and active , and any redness in the skin as “ pink ” or “ flushing .” This takes the negative association away and turns it into a normal and expected side effect of the product . However , if a client begins to experience extreme or abnormal levels of discomfort , remove the product immediately and discontinue the service .
Providing clients with proper aftercare
[…] will avoid potential complications and ensure great results .
Find a phrase you ’ re comfortable using to end your service . After a facial , most clients are very relaxed and may even be sleeping ! Politely let them know the services have ended , and it is time for them to get dressed . I liked ending all my facials by removing the headwrap and asking the client how they were feeling . It lets them know the service has ended and that you care about their experience . Let them know you ’ ll be exiting the room to let them re-dress , and that you will meet them outside the door . If your lights were dimmed during the service , turn them up enough so the client can re-dress and navigate the room safely . While the client is re-dressing , gather your retail and future service recommendations ( including appropriate timing between services ), and review them both with the front desk associate who will be assisting the client during checkout . Always offer the client water and lead them to the front desk for check out .
Providing clients with proper aftercare is always appreciated , whether they receive a facial or advanced treatment . Let them know what to avoid ( the sun , heat , certain ingredients , etc .) and which products are suitable for use over the next few days until their skin returns to normal . This will avoid potential complications and ensure great results .
Leave a Lasting Impression .
The checkout process begins with the provider escorting the client back to the front desk . You never want to leave the client to find their way out of the room to the reception area . Clients can become disoriented after an invasive procedure or become very relaxed after a facial , so it is important to assist them as they make their way to checkout . If the front desk associate is busy finishing up a phone call or helping another client , the provider should make sure the client is comfortable until the front desk associate is available to assist them . Again , at checkout , acknowledgment is key . It ’ s not necessary to drop everything you ’ re doing but be sure to acknowledge the client that is waiting and let them know you will be with them as soon as possible .
58 iS Skin Source