Many times , the service a client originally booked isn ’ t what they end up receiving in the treatment room . As the provider , it is important to reiterate to the front desk what service was performed and if anything extra was added . It appears unprofessional for the front desk to ask the client directly what they received or if they must correct a charge by calling a client after they checked out .
Check out is another opportunity to continue to create connection by making the transaction conversational . The front desk associate should always open the conversation by asking the client how their experience was , giving them an opportunity to express any concerns upfront . If there is any negative feedback , it can be addressed immediately , and the situation can be resolved . This often reduces the likelihood of negative reviews or gossip from the client later .
Here are some helpful topics to communicate to your clients during checkout that will keep them informed and make them feel like they are a part of your practice ’ s community :
• Product recommendations ( give samples )
• Rebooking .
• New treatments ( give out pamphlets and information ).
The front desk associate should always open the conversation by asking the client how their experience was , giving them an opportunity to express any concerns upfront .
• Rewards or points programs ( Allergan ’ s Alle program , Galderma ’ s Aspire Rewards , etc .).
• Confirm receipt of aftercare instructions .
Closing the Sale and The Importance of Rebooking .
There are different approaches to closing a sale , but the approach that will work for you is one you are comfortable with . The following are some suggestions :
• Specials , memberships , and discounts .
• Upcoming events in the practice .