RISING STARS
Nishtha Mohil
Digital and e-commerce manager Rollie Nation
S ince joining Rollie Nation as an intern during her final semester of university , Nishtha Mohil has worn several hats , most notably leading the footwear brand ’ s digital transformation and evolving its tech stack to be best in class , which has enabled it to grow more than tenfold over the past seven years . She is now the brand ’ s digital and e-commerce manager , responsible for the online team and scaling the business even further .
Nishtha ’ s career progression has been driven by a genuine curiosity and desire to learn outside of her defined role , and by the support and mentorship of Rollie founder and CEO Vince Lebon , whom she credits with giving her a chance when many others would not . “ As an immigrant , it can be very difficult to get your foot in the door ,” she said . “ Even when you find an opportunity , there ’ s lots of pressure to prove yourself and the stakes are high .”
The possibility of bringing a new and diverse perspective to the Australian retail industry is a key motivator for Nishtha , as is hearing from Rollie Nation ’ s customers . Their love and passion for the brand makes her proud to work in the business , though longer term she would love to start her own venture . “ My goals continue to adapt as I get a closer understanding of my values , skills and interests ,” she said .
Ben Mackenzie
Head of CX Wesfarmers OneDigital
A former carpenter turned CX manager , Ben Mackenzie manages a 15-person CX / UI / UX design team , and has been instrumental in launching Wesfarmers ’ OnePass membership program .
Ben has played a key role in launching OnePass across Kmart , Target and Catch , and was a core member of the team that grew OneDigital into a 200-person company . He has launched multiple human-centric tools and methods across the OneDigital platform , and created a network of allies to help advocate for OnePass .
Formerly the creative lead at a design agency , a project he ’ s particularly proud to have worked on is a three-day design workshop for Cricket Australia called Girl Jam . He helped bring a remote team together , and created useful tools and insights that ended up improving the experience for many young girls across Australia .
He has been described as a strong advocate for customer-led experiences , and recognised for his strong communication skills , resilience and empathy .
Ben ’ s long-term goals include bringing emerging technology and thinking into the workplace , and building products that leave behind a positive impact . He added that his biggest achievements include making the move from carpentry to CX manager , and fostering a culture of collaboration across Wesfarmers .
“ When we launched OnePass on Kmart , Target and Catch , it took us over a year to prepare . However , when we finally got our first customer , it was incredibly rewarding ,” he said . “ In five years , I want to be leading a team that improves the lives of Aussies every day .”
62 | www . insideretail . com . au May 2023