• The La Première lounge, a world-renowned lounge:- Skytrax award for best First Class lounge in 2015;- Skytrax award for best catering in a First Class lounge in 2016;- Wines and dishes from a menu prepared by chef Alain Ducasse to discover the tastes of a renowned restaurant with table service;- An area dedicated to well-being run by Biological Research, to enjoy a unique moment to unwind.
Air France is continuing to invest in its lounges and will open a brand new Business lounge in terminal 2G on 1st March 2017.
Customers at the heart of the Hub Sky Priority, Dedicated Services and Exclusive Benefits SkyPriority is a coordinated global ground service. Easily recognizable by its signage and dedicated counters, SkyPriority offers many advantages including priority at check-in, boarding and at security checkpoints at Paris-Charles de Gaulle airport.
This attention is an illustration of the joint work of the 20 SkyTeam member airlines to improve the service offered to their customers. This service is available at more than 1,000 airports worldwide
Multicultural teams on ground
With 6 teams of multilingual agents present every day speaking Mandarin Chinese, Cantonese, Japanese, Korean, Tamil, Hindi, Spanish, Portuguese and literary Arabic, language is definitely not a barrier. Their understanding of the language enables Air France to be closer to its customers from all over the world in Paris, by creating a more spontaneous and natural reception. This attention is an illustration of the joint work of the 20 SkyTeam member airlines to improve the service offered to their customers. This service is available at more than 1,000 airports worldwide
Kids solo, a warm welcome at any age
Air France offers an assistance service dedicated to the 303,000 children traveling alone each year on the company’ s routes. In 2016, 59,431 young travellers left from the Air France Hub at Paris-Charles de Gaulle. Since April 2016, a new Kids Solo connections area welcomes young travellers at Paris-Charles de Gaulle. More than 300 sq. m. with 4 rooms: a games room equipped with Sony Playstation and table football for the older ones, a reading room for 10 / 17 year-olds, an activities area for younger children and a rest area.
Saphir: dedicated assistance to people with disabilities
In addition to the Paris Aéroport services, the Saphir service is designed to facilitate travel for Air France customers with handicaps or reduced mobility by providing them with seamless services.
Seamless Connections
Air France also attracts connecting train / air traffic thanks to the presence at the heart of its Hub of the Paris-Charles de Gaulle Airport station served by the TGV, the Thalys to Brussels, and the regional express network( RER). The Air France hub at Paris- Charles de Gaulle and the KLM hub at Amsterdam-Schiphol are linked by 12 regular daily flights. Flight schedules are adapted to increase connecting opportunities at both hubs. The networks of Air France and KLM therefore promote 320 destinations in 114 countries. With 40 millions passengers choosing to pass through Paris- Charles de Gaulle Hub every year, there is a lot to cheer about.
Omolola Itayemi is a journalist and she lives in Lagos
invests. ng- MARCH / APRIL 2017 23