Almost 6,500 employees of the Air France Hub are represented in complementary sectors by adapting, innovating, and above all by engaging with customers.
Air France is constantly investing and leveraging its strengths to improve its operational performance. It’ s no empty boast, the figures are there to see. Whether it’ s a 2-hour connection or it’ s a layover, there are over 100,000 passengers passing through the Hub daily and 25,000 weekly connecting opportunities. The Air France Hub has constantly reinvented itself to offer its customers the very best. This continuous search for performance for its customers has resulted in the implementation of new connecting banks in the first quarter of 2017. Organized into 7 connecting banks throughout the day, this revision allows Air France to increase its traffic, while guaranteeing more fluid airport access, thanks to a better distribution of activity during the day. This remarkable organization allows the company to operate 60 flights every hour.
Interestingly, all the activities of Air France and its SkyTeam partners are grouped in the eastern part of the airport. Terminals 2F and 2G are dedicated to European flights( Schengen). Flights for destinations other than Schengen Europe leave from terminal 2E. Channels adapted to connecting passengers reduce their transit time by 10 minutes. Finding their service almost seamless is no magic with 247 self-service kiosks to save time by printing your boarding pass or baggage tag, 58 automatic baggage drop-off counters to drop off your baggage in 30 seconds, 100,000 bags handled daily, 56 self-boarding gates to board an A320 with 178 passengers in 12 minutes and 2,500 tablets used by Air France ground staff to provide customers with a quick and personalized response wherever they are at the airport.
Like most high-end airports, free WiFi is available throughout the airport, offered by Paris Aéroport and there is dedicated WiFi offered by Air France in all its lounges
With its digital customer experience, the modernization of its infrastructures and lounges, the evolution of its services tailored
for each passenger and the range of products and services offered by SkyTeam and Paris Aéroport, Air France’ s Hub at Paris-Charles de Gaulle meets the company’ s levels of excellence and its strategic ambitions. the Air France Hub combines serenity and comfort in an airport to offer the best travel experience on arrival at the Paris-Charles de Gaulle Hub.
The lounges, a time to unwind before boarding
It’ s no secret, the comforts that could be found in high-end airport lounges were pretty much the same all over the world and very minimal too. Of course, airlines are acting in their own self-interest by furnishing their customers with massage therapists, cigar lounges, and private concierges to arrange restaurant reservations and theater tickets. After all, flights are fuller than ever, and delays are rampant— so to keep travelers satisfied, airlines need to keep raising the comfort bar.
Lounges are no longer just a spot for travellers to wait in between connections; they’ ve become an oasis away from the masses. With a minimal waiting time, simplified and harmonized connections, lounges offering a unique and award-winning catering service as well as other exclusive services adapted to all passengers, the Air France Hub combines serenity and comfort in an airport to offer the best travel experience on arrival at the Paris- Charles de Gaulle Hub.
Alongside the move upmarket of its products and services on board, Air France is continuing the transformation of its airport lounges for ever greater comfort.
At Paris-Charles de Gaulle airport, Air France has seven Business lounges and one La Première lounge. The Business lounges offer our 2,300,000 annual passengers:- Free Wi-Fi access;- Hot or cold snacks, as well as an assortment of selfservice drinks;- Clarins offers customers free beauty treatments in the long-haul lounges.
22 invests. ng- MARCH / APRIL 2017