Inventia White Paper nuovo white paper EN 10_08_fm | Page 7

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Customer Service
Using Inventia, agents resolve questions quickly and easily, untangle complex situations,
and prevent escalations. With guided tours, agents can educate partners and customers
to increase understanding of self-service and other options, empowering them to create
solutions for themselves in the future. First call resolution rates, NPS, and csat scores
rise as frustrated visitors are transformed into satisfied customers. Help employees help
customers in the most efficient and effective way possible. Increase NPS, csat, sales
conversions and even employee engagement.
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Technical Support
Like with sales and customer service, technical support agents can benefit from using
Inventia. The ability to navigate customers through challenging technical situations is
simplified with Inventia’s visual engagement solutions. Speed onboarding time, reduce
handling times, increase first call resolution rates, and provide a positive experience for
your customers and technical support team alike.
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On-Boarding & Esign
Your customers want to do business with people they can see. They want the security
that only a one-to-one meeting with an experienced, caring professional can deliver.
Providing this level of care comes at the cost of convenience, requiring customers to
schedule (and reschedule) appointments, travel to offices, and make up for lost time at
work. Inventia onboarding is a secure high-quality video communication and e-sign
solution that eliminates this cost. This powerful, easy-to-use tool enables your
customers to engage in fully interactive face-to-face meetings with your specialists
directly from your website, with no downloads or installations required. Inventia supports
attended and unattended onboarding with face verification and biometric controls. And
finally you can let your client esign and pay into a chatbox with any e-signature or
electronic payment technology you wish.
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IT/Operations
Inventia’s visual engagement solutions are architected to be easy, reliable and secure
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and 3 parties agnostic. Easy to integrate in your CTI or CRM. Any signature technology
is supported to sign legally binding contracts into a chatbox. Monitoring APIs expose
core performance metrics on the health of services, which can be combined with other
IT/call center reports and dashboards to give a complete look at the overall system
metrics. With no custom code or burdensome internal support needs, enterprises
experience operational savings rather than hidden costs.
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Live Presentations
Connect your brand to your audience. Inventiai one-to-one and one-to-many enables
your Agent to reach several online visitors simultaneously. Your web visitors are invited
to interact realtime by asking questions to your product expert. To enhance
understanding of the message, you can combine video with media content by sharing
images or presentations. Your customers is immediately connected to your sales
representative in the showroom. As part of the personal interaction the customer can
connect with the sales person via video and voice communication. With one click the
sales rep connects the camera of a smartphone or an external camera. The sales rep is
showcasing your product in real time to the customer via camera and voice. Let your
online customers see your products in all their dimensions, literally through the eyes of
your company rep resentatives using a smartphone, or other digital, camera. The online
shopping experience has never been this realistic or powerful.