CASE STUDY
Ahli Bank of Kuwait, to find out more about
AssistEdge Robotic Process Automation.
How will AssistEdge Robotic Process
Automation allow the bank to
modernise its customer service?
ABK believes in simpler banking both for
customers and staff. With AssistEdge RPA,
one of the immediate benefits to our
customers has been salary payment for
companies, which would earlier take up to
72 hours, because of the processing time it is
now done in under three minutes. This is just
one example and the bank now has a large
list of processes that are being automated
and will hugely benefit our customers.
How will AssistEdge Robotic Process
Automation allow the bank to
improve its business processes and
enhance its operational productivity?
An example of what we have been able to
achieve in terms of enhanced productivity
is in reconciliation of reports in finance
which now takes four minutes instead of
www.intelligentcio.com
four hours, saving half a FTE. A number of
such cumbersome, repetitive activities are
now being done by robots. The biggest
benefit in moving these processes to
robots is that it allows the staff to reskill
themselves and work on enhancing the
capabilities of the robots.
Can you explain how the solution
will allow the bank to transition to
the next level of innovation and
technology in banking?
MACHINE
LEARNING WILL
BE USED TO
ENABLE THE
ROBOTS TO GET
SMARTER.
RPA enables the bank to successfully deliver
on the digital strategy by transforming
the way work is done, by eliminating
inefficiencies and multiple hand-offs and
moving to a more structured and faster
delivery model. and products for our customers with
minimum delays.
In addition to RPA, Machine Learning will
be used to enable the robots to get smarter
and understand the variations in an activity.
One of the big advantages of the RPA is
that they can be used to run different tasks
and are not limited to any time restrictions,
enabling the bank to launch new services Apart from salary processing, RPA is being
used in various reconciliations, standing
instructions, fund transfers and we are
working on a number of initiatives in trade
finance. The RPA has been very effective in
information security for user access enabling
and monitoring. n
Which key areas of operations and
information security has RPA been
implemented in?
INTELLIGENTCIO
39