CASE STUDY
A
l Ahli Bank of Kuwait (ABK) has
partnered with EdgeVerve Systems,
a subsidiary of Infosys to steer
its automation journey using AssistEdge
Robotic Process Automation (RPA).
The award-winning scalable automation
platform, AssistEdge is an end-to-end
service for building and implementing RPA.
It provides integrated software robots to
automate any high-touch, repetitive process.
Used to modernise customer service,
improve business processes and enhance
operational productivity, it spans all aspects
of automation.
Somnath Menon, Group Chief Operating
Officer – Al Ahli Bank of Kuwait, said:
“Robotic Process Automation is part of
ABK’s digitisation strategy to transition to
the next level of innovation and technology
in banking.
“ABK has collaborated with EdgeVerve and
successfully implemented RPA in key areas
of operations and information security.
“We continue expanding the scope to
include other areas to improve efficiency,
productivity, security and enhance
customer experience. The automation
journey will enable us to migrate repetitive
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INTELLIGENTCIO
tasks to the digital workforce and reskill our
staff to deliver more value-added activities.” innovations to help our clients embrace
cognitive capabilities.”
Atul Soneja, SVP and Global Head – Edge
Products and Infosys Nia, said: “AssistEdge
has been delivering sustained value to
many large enterprises around the world.
Known for its security and scalability,
AssistEdge has successfully accelerated the
large-scale automation led transformation
in numerous banks. Venkatramana Gosavi , SVP and Global
Head of Client Engagement, Infosys Finacle,
said: “Al Ahli Bank of Kuwait has been a
front runner in adopting leading edge
technologies to accelerate growth and
deliver a digital age banking experience
to its customers. The bank has already
achieved a generational leap with the
next generation Finacle suite of banking
solutions. We are pleased that the bank has
chosen EdgeVerve’s AssistEdge to expand
its transformation journey and drive scalable
automation to enhance customer service
and productivity.”
“We are excited to work with Al Ahli Bank of
Kuwait in their process automation journey,
driving cost efficiencies and streamlining
its operations. Our relationship with Al
Ahli Bank comes at a critical juncture as
the industry pivots towards intelligent
automation and AssistEdge is well poised
to release a series of breakthrough
Intelligent CIO Kuwait spoke to Somnath
Menon, Group Chief Operating Officer – Al
A NUMBER OF SUCH CUMBERSOME,
REPETITIVE ACTIVITIES ARE NOW
BEING DONE BY ROBOTS.
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