CHAPTER II
Appendix 4c: Solving conflicts – procedures, lesson scenario
No. The stages of
problem solving. Supplementary questions.
1. Define the
problem. How do you define the
problem? What behaviours
are the reason for the
problem and which
behaviours are the
demonstration of the
problem?
How does the other person
involved defines the
problem?
To what extent do you
both provoke and incite
the conflict?
What is a common and
short definition of your
conflict?
What do you disagree
about? What makes you
differ and separated?
What do you agree about?
2.
3.
Define the
reasons
(behaviours,
attitudes and
situations that
cause conflicts) What events caused the
conflict?
Find solution
(involved people) What do you have to do to
solve the conflict?
What behaviours caused
the conflict?
What does the other have
to do to solve the conflict?
What are the common
aims worth problem to be