Institution of Railway Operators – Operators' Handbook Operators' Handbook Third Edition ebook (N-Member) | Page 12

Contents
10.7 Key Roles . . . . . . . . . . . . . . . . . . . . . . . . . 333
10.8 Resources: Manpower Planning . . . . . . . . . . . . . 336
10.9 Recruitment and Selection . . . . . . . . . . . . . . . . 337
10.10 Traincrew and Operational Staff . . . . . . . . . . . . . . 337
10.11 Resource Planning . . . . . . . . . . . . . . . . . . . . 339
10.12 Assessments, Competence and Compliance . . . . . . . 351
10.13 Safety Management Systems . . . . . . . . . . . . . . . 354
10.14 Drugs and Alcohol Testing . . . . . . . . . . . . . . . . 355
10.15 Welfare and Fatigue . . . . . . . . . . . . . . . . . . . . 356
10.16 Access and Contracts . . . . . . . . . . . . . . . . . . . 357
10.17 Incident Reporting . . . . . . . . . . . . . . . . . . . . . 359
10.18 Auditing . . . . . . . . . . . . . . . . . . . . . . . . . . 359
10.19 Safety-Critical Work . . . . . . . . . . . . . . . . . . . . 360
10.20 Safety-Critical Communication . . . . . . . . . . . . . . 361
10.21 Depot Movements . . . . . . . . . . . . . . . . . . . . . 361
10.22 Protection of Maintenance and Servicing Staff . . . . . . 362
10.23 Staffing . . . . . . . . . . . . . . . . . . . . . . . . . . 363
10.24 Integrated Working . . . . . . . . . . . . . . . . . . . . 363
10.25 Change Management . . . . . . . . . . . . . . . . . . . 365
10.26 Creating Change . . . . . . . . . . . . . . . . . . . . . 367
CASE
STUDY
CASE
STUDY
Case Study 1 – Resource Planning . . . . . . . . . . . . 371
Case Study 2 – Link Structure . . . . . . . . . . . . . . 375
Chapter 11
Railway Organisations Business Context
11.1 The Business Case for Rail . . . . . . . . . . . . . . . . 381
11.2 The Operational Objective . . . . . . . . . . . . . . . . 381
11.3 Stakeholders . . . . . . . . . . . . . . . . . . . . . . . 382
11.4 The Business Environment . . . . . . . . . . . . . . . . 386
11.5 Government Participation . . . . . . . . . . . . . . . . . 386
11.6 Commercial Participation . . . . . . . . . . . . . . . . . 387
11.7 Railway Business Processes . . . . . . . . . . . . . . . 388
11.8 People . . . . . . . . . . . . . . . . . . . . . . . . . . . 389
11.9 Process and Training . . . . . . . . . . . . . . . . . . . 389
11.10 Organisation for Control . . . . . . . . . . . . . . . . . . 390
11.11 Control Offices and Organisations . . . . . . . . . . . . 391
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