Figure 14 : Alert message on mobile device
IMPACT OF TECHNOLOGY
Outcome of Development The effects resulting from the innovation of STARS are as follows :
● Improved service delivery in the CKE Division , especially in the complaints and maintenance unit
● Facilitate Unit Perunding Inspektorat & Keselamatan Electrik ( UPIKE ) in JKR CKE Kelantan to monitor traffic light damage at intersections .
● Assist in implementing the needs of customers and stakeholders of the Department in the form of providing public services such as information that is clear , focused and always up-to-date .
● Savings on vehicle maintenance costs and fuel consumption .
● Able to reduce labour and overtime costs .
● The time in identifying problems on-site can be reduced .
● Reduce the risk of accidents to road users during traffic light damage
Impact of STARS The impact of STARS development are :
● Digitalisation – Empowering traffic light systems towards smart technology .
● Urbanisation – Achieving the goal of transformation on the level of work efficiency .
● Environment – Empowering recommendations from MAMPU for the use of ICT towards Green Technology in the public service .
● Raise the image of the JKR in the eyes of the community .
Benefits from STARS The advantages of this system are :
● Efficient response period to customer complaints
● Reduce the operating cost of traffic light monitoring systems
25