Industry Magazine CRM Watch Summer 2019 | Page 27

major energy corporations such as Energy Transfer and Duke Energy, defense contractors, construction firms, and all branches of the US military. After the defense budget decreased in 2012, Shang retooled the business plan once again. Relying on lessons learned from building military training structures, Shang and his engineering team applied that knowledge to other industries, eventually developing standardized products for industrial, office, and workforce living needs. Shang’s strategy shift toward product standardization was revolutionary, as the container structure industry traditionally focused only on custom solutions. When Falcon Structures moved into the shipping container-based structures market, it started from the perspective of a manufacturer, not a construction company. While on a scale much smaller than a company like Katerra, Falcon also vertically integrated its design and manufacturing capabilities. At Falcon, projects exist in a virtual environment throughout the sales and design cycle and are only printed on paper when a job starts in the factory. That will change soon, too. Jobs move through production using a Kanban view in Salesforce® where managers can see exactly how much revenue is in each production stage at any time. Quality control checks are captured in an online tool providing a real-time understanding of how production is doing. The near-term future goes a step further. Using Wi-Fi networks throughout the factory, smart devices will be attached to each shipping container in production. Using Salesforce®, managers can see exactly who’s clocked in to each job. Cost and gross margin information will be available daily. Inventory is updated as it’s used. The production staff will be able to see how they’re doing against labor budgets. Jobs that are blocked due to lack of material or lack of labor get flagged for immediate attention. As soon as a job completes one stage, the workers at the next stage will know when a job—and the materials for a job—are available. Perhaps the most striking difference 27 that Industry 4.0 is bringing to Falcon Structures and other companies like it is in the personnel department. While employees can never truly be replaced by automated systems, and while those systems still need manpower to operate them, the automation does not come at the cost of additional personnel. In the modular construction industry that Falcon Structures operates in, this is extremely important because the promise of increased productivity doesn’t get realized if all of the associated costs go up as well. Ultimately, the changes that are coming with this new industrial revolution are going to be both dramatic and widespread. Unfortunately, predicting where that trajectory of changes might lead to is just as difficult as it was during the revolutions of the past. After all, who could have predicted what would have happened to the auto industry after the invention of the assembly line when it was first introduced? As the old saying goes, the only thing that doesn’t change is change itself.