Industry Magazine Beyond the Kitchen Door Magazine Spring 2017 | Page 28

EMPLOYEE SPOTLIGHT COMMERCIAL KITCHEN: Mario Guzman Outside Sales/Fanatical Advocate at Commercial Kitchen Parts & Service in McAllen, TX Employee Spotlight MARIO GUZMAN has been working for Commercial Kitchen for six years, transitioning successfully from a business which performed research and development for the automotive industry. Previously a salesman, Mario finds himself as less of a salesman and more of a fanatical advocate for Commercial Kitchen’s customers. This role is something of a jack-of- all-trades, one which combines salesmanship with project management and provides unique opportunities for Mario to not only help Commercial Kitchen but also provide hands on assistance to customers. The day-to-day work that Mario does for Commercial Kitchen actually begins each week with extensive planning. First, the entire week will be planned out. Next, Mario will meet with the Branch Manager and Service Supervisor in order to review jobs, summations, and bids that are outstanding so that everyone will remain in the loop and can plan for future business. This planning lays the groundwork for the branch by assigning technicians to specific installation and maintenance jobs as well as ensuring that they are the best fit for that customer. Mario’s primary focus is being an Advocate for the Customer. An advocate is someone who puts the customer first, thinks of what the customer needs rather than what Commercial Kitchen thinks the customer needs, and provides “Fanatical Service”, which is going beyond what would be considered “normal service”. Once information is gathered from the customer, Mario helps with the logistics and acts as a bridging advocate between the client and Commercial Kitchen. Mario is always thrilled to see new businesses in and around McAllen. If there are plans for a new restaurant, Mario will SPRING 2017 go out and introduce himself. While he is there, he will let the prospective customers know what services the company can provide and draw up estimates/bids. He will meet with contractors and the client in order to determine what materials need to go where and when they need to arrive. Mario will work out timeframes that will work for all parties involved. As most will see, Mario is involved with customer from the very beginning and stays with them until the very end. While the main focus of most companies is sales, at Commercial Kitchen, the main focus is the Customer. Without focusing on the customer, there is no way Commercial Kitchen can sustain its status as an industry leader. Mario is an example of the Advocates that Commercial Kitchen provides for its customers. There is also at least one Outside Sales/Fanatical Advocate in each of the major cities where Commercial Kitchen does business. Explaining what Commercial Kitchen can do for your business is often done by an Advocate like Mario. Commercial Kitchen offers more than simply installation and maintenance services. Other services include PM agreements, beer system installs, parts sales, shop work, and warranty work. Commercial Kitchen also offers a warm greeting and a partner in your business from beginning to end. For more information about Commercial Kitchen or to find out how it may be able to help your business, contact the company at 800-292-2120 or [email protected]. commercialkitchen.com 28