focusing as an administrative team on the culture . When your culture is where it needs to be , your results are where they need to be . So stop looking , stop trying to work at results and start trying to focus on the people and the feel in the place and those things will happen . And it ’ s true and it has . It ’ s a lot of work and it ’ s hard , but it ’ s also worth it .”
Smith concludes , “ I certainly think we ’ re headed in a positive direction . I try to be an optimist in everything I do . I really think that when COVID-19 slows down and we start to sit back finally and reflect , even though there ’ s going to be a lot of bad , I think a lot of good is going to come out of this too . This whole experience has really put the spotlight on training and development … And everything comes back to trust . Because if our staff trust me and I trust them , when things get bad , i . e ., COVID , we ’ re going to work together .”
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