In Times of Trouble , Fostering Well-Being Is Key to Retention , Quality of Care
ple , one nurse mentioned that she doesn ’ t do IVs anymore . “ I haven ’ t done IVs really pretty much ever because all of my COVID-19 patients have a PIC line . I don ’ t remember what to be worried about with a patient with congestive heart failure . I ’ m worried about what to do during regular codes , because all I know are intubation breathing codes .” Both Peterson and Kingman Regional now have refresher programs to bring these new employees up to speed .
Starr talks in general about the positive impact HealthStream ’ s Nurse Residency Program has had on new nurses . “ It has been hugely impactful especially through this time to have that group of people all doing the same things . They are continuing to push each other , to grow each other , and to learn from each other … You have those reflection times at the beginning of the class , and they ’ re like , ‘ I don ’ t know if I can do this . I don ’ t know if I can continue .’ Having that person saying , ‘ You know what ? I worked with you on that shift and you thought you were floundering , but that ’ s not what I saw . Here ’ s what I saw .’”
Both Starr and Smith speak to the positive impact their focus on well-being has had on their medical centers . Both point to the stability of their core measures and safety metrics and give credit to their supportive cultures and cohesive staff for their ability to weather the COVID-19 storm together . Starr comments , “ We have worked really hard on the culture . Is it perfect ? No . No culture is . Are there bad days ? Yes , but when I took this job almost eight years ago , we really started
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