the
Recap
2018 seems to be flying by and we have loved
hearing from you! Here is an update on our month in
The Workshop.
WHAT’S HAPPENED
Sparks
This month we asked for your feedback on Sparks;
what you like about it, how you read it, and what you
would like to improve. Thanks to everyone that got
involved in our Sparks survey last month. We’re busy
compiling all your great feedback, and here’s a little
preview of what you’ve told us:
Member Guide
In our quick poll this month, we asked you if you
have found the Member Guide useful. We sent these
booklets last year in your statement packs and were
pleased to hear the majority of you found them
handy.
Conversations
This month has been quite busy on the Conversations
page. We have had questions about Workshop Hoists,
Point of Sale software and Petrol and Diesel Service
light resets.
75% of you read Sparks every month!
75%
16% Every few months
6% Never read it
3% Once a year
Most of you, 75% to be exact, prefer to read the hard
copy.
9% from the
website/portal
16% from the
monthly email
50% of you use Sparks primarily to find out about
Preferred Supplier discounts and offers.
50% from
Sparks
.
To contribute to topics or to start your own, login to
The Workshop and click on ‘Conversations’ in the top
navigation bar.
WHAT’S COMING
Customer Service
We would like to hear about your experiences with
challenging customers. Now we don’t just mean
angry or annoyed customers, we also want to hear
about those cases that are really complicated, or they
had a really unusual request and how you provided a
great experience for your customer.
Member of the Month
50% other
methods
:
This survey is now closed however we’ve had a
fantastic suggestion already on the Sparks page and
would love to hear more, so login at
theworkshop.capricorn.coop and let us know your
ideas on improving Sparks.
.
Congratulations to Jenene from
is our
Creighton Service Centre who
th!
Member of the Mon
us
Jenene will be rewarded with a bon
on and
ing
logg
for
ts
poin
ard
rew
00
10,0
The
letting us know her thoughts on
Workshop.
Month, log on to
To be eligible for Member of the
let us know your thoughts.
and
theworkshop.capricorn.coop
CAPRICORN IGNITION APRIL 2018 5