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Salary Survey 2024 Departments & roles
SALARIES BY FUNCTION AND ROLE
“ Consolidation and budget constraints have limited salary increases , impacting the ability to attract top talent and affecting overall hiring quality ”
DARREN KIRBY , BUSINESS DEVELOPMENT DIRECTOR – EUROPE
MARKET OVERVIEW
The igaming industry continues to experience a dynamic shift in its talent landscape as companies adapt to evolving market conditions , regulatory changes and emerging technologies . Across departments , from tech and data to marketing , compliance and customer service , key trends have emerged that underscore the challenges and opportunities in hiring and retaining talent . As companies navigate a more cautious economic environment , their approach to recruitment reflects the need for strategic planning , flexibility and a focus on specialist skills .
CAUTIOUS OPTIMISM AND STRATEGIC HIRING
After a period of consolidation and reflection , 2024 has seen renewed hiring activity in many areas . While companies remain prudent with budgets and are more deliberate in their hiring processes , there is a growing focus on securing mid to senior-level professionals who can drive growth and support new market expansions . This trend is evident across tech , data and product roles , where experienced candidates are essential for building new brands and integrating advanced technologies like crypto gaming .
The demand for talent has also highlighted a shift in compensation strategies . While overall salary growth has slowed compared to the rapid increases seen during the pandemic years , companies are willing to offer competitive salaries for candidates with in-demand skills , especially in senior positions . This is particularly true for tech , data and C-suite where flexibility around compensation is key to attracting top-tier talent . In contrast , some areas like finance and operations have seen a tightening of budgets , making it more difficult to attract the necessary skills without creative benefits packages .
THE EVOLVING ROLE OF FLEXIBILITY
Workplace flexibility remains a central theme in the igaming sector ’ s talent strategy . Fully remote roles , particularly for tech and data positions , continue to attract high-quality candidates who see no reason to be on-site . However , there has been a shift towards hybrid work models , which are becoming standard for many departments . Employers recognise the benefits of in-person collaboration but must balance this with the strong preference among candidates for flexible work arrangements . Those who insist on full-time office attendance often struggle to attract the best talent , especially in areas where remote work has become the norm .
REGIONAL TALENT POOLS AND EMERGING MARKETS
The global nature of the igaming industry means that companies always need talent with local knowledge and skills . There is a steady demand for professionals with native language skills , particularly for customer service roles where Dutch , Finnish and Swedish speakers are highly sought after . And as new brands launch in new markets , such as Brazil , igaming companies need to hire country managers with local expertise . Meanwhile , demand for qualified legal , compliance and finance professionals in key jurisdictions has grown in response to regulatory updates , although the overall volume of hires hasn ’ t increased significantly .
In summary , consolidation and budget constraints have limited salary increases , impacting the ability to attract top talent and affecting overall hiring quality . For many companies , this has led to additional challenges in performance , retention and succession planning . To overcome these issues , a focus on long-term human capital strategies is essential , including targeted hiring , robust leadership development , and innovative compensation models that align with both market conditions and employee expectations .
Darren Kirby
SALARY SURVEY 2024