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11
Analytics & data
Collecting and processing huge quantities of valuable data is easier than ever . Technical challenges still exist , but creativity and craft is required to find signal in the noise . Demand for talent has therefore accelerated at record rates . Candidates with statistical skillsets – ideally furnished with a maths or computer science degree , or gaming experience – are snapped up . Flexibility is essential here ; office-based data roles are practically unmarketable . Employers , though , know that analysts are truly essential hires . Anthony Watters
JOB TITLE |
FROM |
TO |
AVERAGE |
DATA / BI ANALYST ( JUNIOR ) |
£ 27,000 |
£ 35,000 |
£ 32,000 |
DATA / BI ANALYST ( SENIOR ) |
£ 35,000 |
£ 55,000 |
£ 45,000 |
DATA ANALYST ( SR , USA ) |
$ 90,000 |
$ 130,000 |
$ 110,000 |
BI DEVELOPER |
£ 50,000 |
£ 70,000 |
£ 60,000 |
HEAD OF ANALYTICS |
£ 75,000 |
£ 100,000 |
£ 85,000 |
Compliance , legal & fraud
Demand for regulatory talent is rising drastically . Regulators are actively enforcing the expansion of compliance teams and mandating senior and robust leadership . Additional compliance requirements and newly regulating markets are further inflating demand , with AML and safer gambling expertise particularly sought after . Companies are incorporating the three lines of defence model much earlier on in their life cycle , leading to data protection , MLRO and compliance being split into separate positions . Salaries and benefits play a huge part in incentivising professionals to move role . Employers ’ other options – which are increasingly necessary – include upskilling internal staff , employing on a remote basis , or seeking candidates from other highly regulated industries . Kerry Gillitt
Customer services
Language skills remain key to commanding favourable salaries in customer services , with newly regulated markets driving demand . This year Danish and Japanese language skills are particularly sought after . Spanish , French and Portuguese representatives continue to enjoy their pick of opportunities too . Industry experience and skills are critical for those with urgent requirements , though many employers run highly successful training programmes for new recruits . Those operating chat-based systems are often able to work remotely , as are many using VoIP systems , though call-based roles generally require on-site presence . Cara Kerr
JOB TITLE FROM TO AVERAGE
JUNIOR LEGAL COUNSEL
£ 50,000 £ 70,000 £ 60,000
SENIOR LEGAL COUNSEL
£ 80,000 £ 110,000 £ 90,000
GENERAL COUNSEL £ 150,000 £ 220,000 £ 200,000
JOB TITLE FROM TO AVERAGE
CUSTOMER SERVICE AGENT
£ 16,500 £ 23,000 £ 20,000
COMPLIANCE OFFICER |
£ 40,000 £ 65,000 £ 50,000 |
TEAM LEADER |
£ 30,000 £ 55,000 £ 40,000 |
COMPLIANCE MANAGER ( USA ) |
$ 70,000 $ 85,000 $ 75,000 |
OPERATIONS MANAGER |
£ 35,000 £ 50,000 £ 40,000 |
HEAD OF COMPLIANCE |
£ 90,000 £ 150,000 £ 100,000 |
HEAD OF
DEPARTMENT
|
£ 50,000 £ 72,000 £ 60,000 |
|
|
|
IN ASSOCIATION WITH PENTASIA |