“ In the quest to deliver topnotch services and products , it ’ s important to recognise that we aren ’ t always the typical player . I bridge this gap by regularly signing up with various operators and trying new slot games ”
“ In the quest to deliver topnotch services and products , it ’ s important to recognise that we aren ’ t always the typical player . I bridge this gap by regularly signing up with various operators and trying new slot games ”
Joachim Timmermans , co-founder of Quickspin
to block a bet and notify players when they exceed the maximum stake size .
Consequently , operators resort to a workaround that goes like this : If a player exceeds the maximum bet , operators manipulate the wallet balance to signal to the studio that the player lacks sufficient funds . This results in an unrelated in-game pop-up , which the operator must override with their own pop-up , compelling the player to refresh the page to continue playing .
This process significantly degrades the user experience , especially on mobile applications and browsers .
A solution requires every studio and aggregator to agree on a standardised callback for managing this issue . Without such collaboration , operators will continue to rely on this suboptimal workaround or retrospective actioning .
DETERRENCE THEORY The solution could be very simple . For example , at Greco we ’ ve introduced automated real-time pop-ups that alert players when they exceed maximum stakes . This offers them an opportunity to modify their behaviour .
This approach is rooted in ‘ deterrence theory ’. By notifying players of their actions in real-time , it implicitly
communicates that evidence is being gathered for potential penalties if they persist . This strategy significantly reduces violations of terms , leading to far fewer disputes , less time spent on dispute resolution , enhanced brand reputation and improved margins . All without compromising the user experience .
Our data shows that providing players with timely notifications at the earliest indication of risk is a potent deterrent and truly distinguishes between the accidents of genuine players and the malicious intent of bonus abusers . This approach is supported by the Independent Betting Adjudication Service ( IBAS ).
“ Utilising real-time pop-up notifications would serve as a robust defence in disputes adjudicated by IBAS ,” managing director Richard Hayler explains . “ To further bolster this approach , we recommend mandating player acknowledgment of these notifications via interactive clicks .
“ Additionally , it ’ s imperative these pop-ups are clearly labelled and provide supporting evidence to ensure no ambiguity regarding their cause . This will ensure a uniform approach , eliminating any confusion about the pop-up ’ s origin or the allowance of any action that contravenes the established terms .”
iGB L ! VE 2024 • ISSUE 136 • 63