igamingbusiness . com
PEOPLE
SALARIES BY FUNCTION AND ROLE
CUSTOMER SERVICES
The market is relatively stable with salary increases largely in line with inflation . We ’ re now seeing some roles go to AI although human skills , particularly languages , are still in demand . The growth of the LatAm igaming market means European and North American operators want native LatAm speakers over native Spanish or Portuguese speakers . Customer services team leaders with igaming experience are also in demand – and are hard to find as there ’ s only a small candidate pool . David Kelly
FINANCE & OPERATIONS
Finance and operational roles have seen movement this year at a junior level but qualified and above has remained stagnant due to recalibration of spend . There is also much caution in the sector and people are not looking to change employment , creating some stagnation . Specialist finance roles , such as head of financial planning and analysis , are on the increase as companies realise their importance to review risk and impact growth . Companies wishing to get ahead and enter emerging markets are investing in their finance teams either via hiring additional people or by implementation of better financial reporting tools . We have supported in this area a great deal this year . Kerry Gillitt
JOB TITLE FROM TO AVERAGE
CUSTOMER SERVICE AGENT ( ENG / SPA / FRA )
CUSTOMER SERVICE AGENT ( NICHE LANGUAGE )
£ 20,000 £ 25,000 £ 22,500
£ 25,000 £ 35,000 £ 30,000
TEAM LEADER £ 35,000 £ 55,000 £ 45,000
OPERATIONS MANAGER £ 40,000 £ 55,000 £ 47,500
HEAD OF DEPARTMENT £ 55,000 £ 80,000 £ 65,000
JOB TITLE FROM TO AVERAGE FINANCE MANAGER £ 50,000 £ 80,000 £ 65,000
HEAD OF FINANCE £ 90,000 £ 110,000 £ 100,000
CFO £ 140,000 £ 220,000 £ 170,000
DIRECTOR OF FINANCE ( USA ) $ 150,000 $ 180,000 $ 160,000
ACCOUNTING MANAGER ( USA ) $ 90,000 $ 130,000 $ 110,000
OPERATIONS MANAGER £ 45,000 £ 75,000 £ 60,000
HR MANAGER £ 50,000 £ 70,000 £ 60,000
HEAD OF HR £ 90,000 £ 140,000 £ 110,000
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114 SALARY • ISSUE SURVEY 135 • iCE 2023 LONDON 2024