iGB Intelligence reports Jumio-IGB Abandonment in Gaming White Paper | Page 8

2

The French connection
For example, when registering in France, players
must provide their name, surname, date and place
of birth, home address and bank account details.
They must agree to all terms and conditions and personal data usage settings
and set a betting limit.
A provisional account is then opened but no withdrawal can be made,
the player must wait for a definitive account to recover its assets.
Players have a month to open their definitive account. This is done by
supplying a valid copy of their national identity card, passport or driving license
as proof of identity and date of birth. An official bank statement or document
proving the bank account is open in their name is also required. The account
must have held with a bank established in a Member State of the European
Community or a State party to the Agreement on the European Economic Area.
Once the operator has received and verified the documents, it sends the
player a personal identification number by postal mail. The player must enter
this PIN to end the provisional status of his account. Once this is done the
player’s account is definitive and fully operational.

Over the border in Spain
The situation is replicated (to a lesser extent) in
Spain, where registering players have to supply
similar documentation. The issue regularly comes
up as an obstacle to gamblers, who worry about
data privacy and share this concern in online player
forums.

Mobile gaming registration and deposit abandonment benchmarking study

8