Huffington Magazine Issue 41 | Page 51

APPLE PICKING former Apple chief executive Steve Jobs called the teen’s father to offer his condolences. On its website, Apple directs victims to report thefts to police and use the company’s “Find My iPhone” feature, which helps them locate a phone on a map, display a message on its screen, remotely set a passcode lock and delete data from the device. Police have used the feature to catch several iPhone thieves. In recent months, the company has also helped a team of New York police officers locate stolen iPhones and iPads by tracking the devices’ locations using their serial numbers. While about threefourths of Apple devices stolen in New York City have been found within city limits, some have turned up as far away as the Dominican Republic, according to Browne, the police spokesman. But some industry experts say Apple could do more to make stolen iPhones harder to resell. For example, they say the company’s warranty policy links customer service plans to devices, not their owners. If a stolen iPhone is under warranty, a thief can replace the device at an Apple store with a new iPhone that has not HUFFINGTON 03.24.13 been reported stolen and avoid detection. Thieves in Britain have exploited this policy by placing stolen iPhones in the microwave to render them inoperable and prove to Apple employees they should be replaced, Wraith said. Stolen smartphones are still valuable — even when wireless companies block them from their networks — because they’re more than just phones: They’re mobile computers. A blacklisted smartphone can still connect to Wi-Fi hotspots to download games and music, browse the Web, make Skype calls and send text messages using WhatsApp, a popular Internet-based texting application. Stolen phones can also hold sensitive personal data such as social security and credit card numbers, a veritable treasure trove for criminals intent on identity theft. Apple could limit many of those features — and make its products less valuable to thieves — by preventing stolen iPhones from updating software or accessing its App store or iTunes store, according David Rogers, who teaches mobile security at Oxford University. “Everybody knows the iPhone is the hot product to be stolen,” Rogers said. “Why would Apple want consumers to be a moving target for theft?”