MyChart: What if I forget my Username or Password? Click the Forgot Username? or Forgot Password? link below the login fields for assistance. You will be prompted to answer some security questions to verify your identity so you can recover your username or password. You may also contact the MyChart customer service line at 775-982-2781. They are available Monday through Friday from 7:30 a. m. to 5 p. m.( PST). – 6 –
If you have already received your activation code:
• Click Enter Code in the New User? section.
• Enter your activation code and other personal verification items, click Next.
Creating your MyChart Username and Password:
• MyChart username – This should be something that others would not likely guess but easy to remember. It cannot be changed.
• Password – This should be a unique combination of numbers and letters, using both uppercase and lowercase letters.
• Security question – This question will be used to verify your identity if you forget your MyChart password. Choose a security question from the list and enter your answer. Your answer cannot include your MyChart password.
TWO-STEP VERIFICATION PROMPT • You will be prompted with the option to choose where to send the code( email or text).
• Click on Text to my phone or send to my Email.
• Once the code is received, enter it into the Enter Code field.
• Click Verify to complete the login process and access the MyChart account.
If you have not yet verified your contact information: • A page will pop up prompting the user to set up Two-Step Verification.
• Click Set Up Two-Step Verification
MyChart: What if I forget my Username or Password? Click the Forgot Username? or Forgot Password? link below the login fields for assistance. You will be prompted to answer some security questions to verify your identity so you can recover your username or password. You may also contact the MyChart customer service line at 775-982-2781. They are available Monday through Friday from 7:30 a. m. to 5 p. m.( PST). – 6 –