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What this means for the organization in the case study and for
businesses in general
What legal precedence the ruling sets for most businesses
The role the federal enforcement agency plays in ensuring the
organization’s compliance to regulation standards
Format your paper and citations to APA standards.
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HRM 552 Week 3 Individual Assignment Recommendation
Report (UOP)

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Individual Assignment: Recommendation Report
Imagine a customer service call center has recently hired you, as an
HR advisor, to make recommendations to their organizational
development and training program. The call center’s profit margin has
been low and many employees quit after 1 year. The employee who has
worked longest has only been there for 2 years, and he is looking at
other job markets. You observe employees in their activities and notice
that many do not see a future at the call center. Many new hires
complain about the lack of a training class. The only training involves
them observing another employee for 3 days; afterwards, they are
expected to begin working with customers on their own and to be
familiar with the database. Customers also complain that
representatives are rude, impatient, and confused when answering
questions.
Create a detailed report, in no more than 1,050 words, of what your