HRM 420 EDU Think Big /hrm420edu.com HRM 420 EDU Think Big /hrm420edu.com | Page 16

The codified knowledge that exists in a company The quality of the products which are produced in a company The value of interpersonal relationships in the company The value of relationships with persons or other organizations outside the company for accomplishing the goals of the company Question 3.3. (TCO 1) There are seven steps in an effective training design process. These include (Points : 4) Question 4.4. (TCO 1) Understanding intangible assets in a business setting is critical to human resource managers, especially those in training and development roles. According to Noe, our textbook author, there are four specific types of intangible assets we need to consider in our work as HRMs: human, intellectual, social, and customer capital. Which choice best describes social capital? (Points : 4) The attributes, life experiences, knowledge, inventiveness, energy, and enthusiasm that the company’s employees invest in their work. The codified knowledge that exists in a company The quality of the products which are produced in a company The value of interpersonal relationships in the company The value of relationships with persons or other organizations outside the company for accomplishing the goals of the company